247Calls - Call Handling - Live answering service - Virtual receptionist - Virtual numbers

Setup fee

Free

Line rental

Free with our 070xx numbers
For any full calendar month in which this minimum is not met, a rental charge of £5 + VAT will be made to your dmAccount.

Minimum usage

D rate numbers (07005-8, 07020)
200 min/ month
K rate numbers (07005-9, 07050)
100 min/ month

- Example of how it might work

Mr Big calls Smith's Services and is answered by Sid Smith. Mr Big has a technical question, so Mr Smith transfers the call to Fred Spanner, head of product development, in Glasgow .

-"Hello, is that Smith's Services?"
-"Yes, Sid Smith here. Good morning"
-"Bertrum Big of Megacorp here. I've got a technical question about the frequency of the oscillation widget auto distributor mode"
-"Ah yes, let me get one of our technical experts on the line. Please hold ..."

At this point Bertrum Big will hear some hold music.

KEY PRESS	WHAT SID HEARS	COMMENTS
*	"MidCallMenu. Press 2 for call transfer, 3 to end call, 9 for expert menus..."	Sid Smith pushed * to get the MidCallMenu. The system lists the MidCallMenu options.
2	"Please supply transfer destination..."	Sid Smith selected option 2, which is used to initiate call transfer. He is asked to specify where the call should be transferred to
25#	"Fred Spanner, Office. Dialling"	Sid Smith selected speed dial 25, which is the entry for Fred spanner's office line. The system confirms the destination of the call. Hanging up at this point would result in a "blind" transfer to Fred Spanner's office.

-"Hello. Fred Spanner speaking."
- "Hi Fred, Sid here. I've got Bertrum Big of Megacorp on the line. Hopefully this is their last question before they place their order. Can you help?"
- "Sure, pass it over."

At this point the caller is transferred to the SecondCall.

KEY PRESS	WHAT SID HEARS	COMMENTS
*******	Call termination	Sid pushes *** to terminate his participation in the call

-"Fred Spanner here. Good morning Mr Big."
- "Oh, good ... yes well, as you know we are keen to buy, but I just need clarification ..."

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