Components of Switchboard
A switchboard consists of Script, Sounds and Settings
- The Script defines a set of departments all linked from the reception department
- Sounds are the actual sounds played to callers (eg. "Welcome to Jones The Bootmaker")
- Settings are parameters controlling peripheral functions such as voicemail and notification

When you use a dmSwitchBoard, you will create a script of how various departments should behave. There is a Wizard to make it easy for you. When you are happy with the script, use the sounds wizard to record the Sounds to personalise your number. There are various voicemail and schedule settings that you can adjust to your needs.

Decide on numbers
We recommend that you have a main number, and a development number that you can use to test the scripts, sounds and settings. Remember that you can sign up anytime for a free 07005-8 number to use it as a development number.

There are wizards available to create the basic script (5-15 mins) and rest of the configurations. dmSwitchboard MidCallServices

When taking a phone call through dmSwitchboard you can use the MidCallServices for a variety of tasks, just like a 'real' switchboard:

• CallHolding: Allows you to put a call on hold and gives you a menu for other services.
• SecondCall: While your caller is on hold you can place a second call.
• CallTransfer If you have put your first call on hold and have established a second call, then you can transfer the caller to the second call.